Fitbit Data Not Cleared Sync & Try Again

While Fitbits piece of work smoothly well-nigh of the time, sometimes things don't get to plan, and y'all encounter a large red X on your Fitbit's screen with the message that's it's non been able to clear its data.

Usually, you tin can become by this screen past syncing to the Fitbit app (or via Fitbit Connect.)

Yet, if your Fitbit is stuck on this red X and can't articulate its data or the message keeps reappearing, we item some troubleshooting steps that set this error and hopefully get your Fitbit picket working again.

So let'south get to it!

Quick checklist

Review this checklist before yous starting time troubleshooting.

• Manually sync with the Fitbit app using the Sync Now feature.
• Fully accuse your Fitbit.
• Update your telephone, tablet, or computer to the latest version of the Fitbit or Fitbit Connect app.
• Verify that the Fitbit app runs or refreshes in the groundwork.
• For Android users, clear the Fitbit app's cache in Settings > Apps > Fitbit > Storage & enshroud > Clear cache.
• Close or force stop the Fitbit app and so open it again.
• Restart your phone (tablet or figurer) AND your Fitbit.
• Turn off the Bluetooth from any other nearby devices that also have the Fitbit app installed.
• On the master phone, tablet, or reckoner you sync with, toggle Bluetooth off and on.

Related reading

• Does your Fitbit screen shut off besides fast? Change this one thing
• Fitbit display screen black and not working or turning on? Let'due south fix it!
• Fitbit Versa or Sense not syncing? How to fix a Fitbit that won't sync

Fitbit screen stuck on a reddish X and non clearing data? Check its pairing

If you lot connect your Fitbit to more one mobile device (like an iPhone and an iPad) or computer, that might exist the problem.

It seems that Fitbits work best when they only connect to a single figurer, phone, or tablet.

Decide which mobile device (or figurer) is most important to you to house your Fitbit data and the app. For whatever other devices, either remove the Fitbit app entirely or remove your Fitbit from the app.

Remove a Fitbit from the Fitbit app

1. Open up the Fitbit app.
2. Become to the Today tab and tap on your profile icon or film at the top.
3. Tap on the Fitbit device'southward proper name.
4. For Apple devices, scroll down and choose the Remove This banner and confirm. For Android, tap the trash tin can and confirm y'all want to remove and unpair the Fitbit.
5. Open the device'southward Bluetooth settings and verify that information technology's not listed as a connected device. If it is, tap it and cull to forget the Fitbit from the Bluetooth settings.

Later removing the Fitbit from any boosted computers, mobile phones, or tablets, try syncing your Fitbit with the single remaining device using the Fitbit app and run into if it clears the red 10 from your Fitbit'southward screen.

Modify your Fitbit's clock face.

Temporarily irresolute your Fitbit's clockface ofttimes helps go your scout and the Fitbit app to refresh their connectedness.

How to modify the clock face up on your Fitbit

1. Open up the Fitbit app on your paired mobile device.
2. Tap the Today tab > your account film or icon at the pinnacle.
3. Choose your Fitbit from the account listing.
4. Tap Clock Faces.
5. CullAll Clocks and Select a new clockface from the By Fitbit options.
6. Tap and install the new clock face. Allow or disallow whatsoever requested permissions, if needed.
7. Wait for the clockface to download to your Fitbit. In one case complete, tap your Fitbit'southward screen and see if you tin now navigate it without the data not cleared mistake message.

If the new clockface solves the problem, y'all can repeat these steps and change the clock face back to your previous ane, if desired.

For problems installing a clock face up on your Fitbit, see this commodityTin't change the clock face on your Fitbit? Let'southward fix it.

Re-pair your Fitbit to your phone's Bluetooth

1. Open up the Bluetooth settings on your telephone, unremarkably plant in Settings > Bluetooth.
2. Select your Fitbit from the list of continued Bluetooth devices.
3. Choose the selection toForget or Forget this device–forgetting unpairs your Fitbit from your phone's Bluetooth.
   1. If you see a notification asking you to allow your telephone to display notifications from your Fitbit, tap Allow.
4. Open the Fitbit app.
   1. Do not connect to Bluetooth through your phone's BT settings. You have to go through the Fitbit app for the pairing process to work correctly.
5. Tap your profile picture or icon and cull your Fitbit device.
6. Wait for a notification to get-go the Bluetooth pairing process and follow the screen'due south directions to set this up again.
7. If you don't see a notification, tap the Notifications settings inside the Fitbit app to jump-start the pairing process.

After successfully re-pairing with Bluetooth, look for your device to automatically sync with the Fitbit app or tap Sync Now.

Clear your Bluetooth'southward cache (Android just)

Android phones and tablets as well include an additional Bluetooth feature to clear merely the Bluetooth cache.

1. Go toSettings > Apps & Notifications (or Apps.)
2. Show all your apps.
3. Tap theCarte or More than button (icon looks like iii dots or three lines.)
4. ChoseShow system (or Prove organisation apps.)
5. Ringlet the list and tapBluetooth.
6. ChooseStorage & cache(or Storage.)
7. TapArticulate cache.

Supplant your Fitbit in the Fitbit app

We frequently see this data not cleared error when folks just recently mill reset their Fitbits (too called clear user data) but forgot to remove information technology from the Fitbit app offset.

This tip ofttimes works even when you did not recently clear your Fitbit's user information (manufactory reset.)

If y'all factory reset your Fitbit without get-go removing it from your Fitbit account, follow these steps

1. Open up your phone's Bluetooth settings and remove the Fitbit from the listing of devices by borer it and forgetting it.
2. Open the Fitbit app and tap your business relationship picture or icon at the top.
3. SelectPrepare a Devicefrom the listing of account options. If you meet your current device listed, that's okay but practice not tap it.
4. Choose your current Fitbit model from the list of options. If you don't encounter your model, gyre downwardly.
5. Cull the option to Replace your Fitbit.
   1. Place your Fitbit on its charger and follow the on-screen instructions.
   2. Wait for the app to find your Fitbit and enter the paring code to re-pair your Fitbit to the app.
   3. Grant the Fitbit whatever permissions requested.

Remove your Fitbit from the Fitbit app and add information technology back

If your Fitbit continues to brandish the message data not cleared sync & attempt again and you already tried the Bluetooth tips above, completely removing your Fitbit from the app might do the trick.

1. Open the Fitbit app on your paired phone (tablet or computer.)
2. Choose the Today tab and then tap on your profile icon or picture at the elevation.
3. Select your Fitbit device from your account list.
4. Scroll downwardly, and tap Remove, then confirm.
   1. For Android devices, tap the trash tin and confirm you want to unpair.
5. Open your Bluetooth settings on your phone. If you encounter your Fitbit listed, tap it and choose to Forget it.
6. If you nonetheless connect your Fitbit to multiple devices with the Fitbit app, similar a phone and a tablet, repeat steps one-5 for each additional phone, tablet, or computer.
7. Restart your phone.
8. Connect your Fitbit to its charger and kickoff charging it.
9. Open the Fitbit app again and go to Today > profile motion-picture show or icon.
10. Tap the option to Set up a Device.
    1. On the set-up screen, cull your Fitbit model, then tap Set up.
    2. Wait for the Fitbit app to find your Fitbit, enter the pairing lawmaking from your Fitbit'due south screen, and follow the on-screen education to complete pairing and setting up features.

Reset your Fitbit

If your Fitbit is still showing that its information is not cleared, a mill reset is the terminal step to attempt.

When yous reset your Fitbit back to factory standards, you lose whatsoever data, like stride count and other action/wellness information, that was non previously synced to your Fitbit account.

Additionally, any third-political party apps, clock faces, and other customizations are besides removed from the Fitbit.

Before you factory reset, remove your Fitbit from the Fitbit app post-obit the directions above.

If you can navigate (swipe) to a dissimilar screen on your Fitbit, apply these steps to factory reset your Fitbit.

1. Open theSettings app.
2. CullAbout.
3. TapFactory Reset or Clear User Data.

For the newest Fitbit watches, endeavor this manual reset process only if you cannot access the software method and your Fitbit is yet stuck on the scarlet 10 screen.

1. Press and hold the side push until the screen turns off, usually 8-10 seconds.
2. As the screen turns off and yous feel a short vibration, release the side button and immediately press and hold that button once more.
3. Wait for the Fitbit logo to appear.
4. Once it disappears, immediately release the side push button and press and agree it again until you feel another vibration.
5. After you feel the vibration, release the button. This second vibration indicates y'all've started the manufacturing plant reset.

See this article.Need to restart or reset your Fitbit? Learn the steps for detailed step-by-footstep directions on resetting your Fitbit model.

Contact Fitbit Support

If, after all these troubleshooting steps, your Fitbit continues to be stuck on that screen or if it routinely pops up, attain out to Fitbit Customer Back up for further help.

Earlier yous contact Fitbit, make sure you accept your serial number, proof of purchase and check its current warranty condition.

In general, Fitbit offers a i-twelvemonth warranty for well-nigh of its wearables in the U.s. and two years for Europe. If your Fitbit is under warranty and their support team cannot fix it, they send a replacement at no charge to yous.

Even if your Fitbit is more than 1 or ii years former, Fitbit Back up unremarkably offers a replacement disbelieve.

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Source: https://www.myhealthyapple.com/how-to-fix-a-fitbit-that-shows-a-red-x-with-message-data-not-cleared/#:~:text=Verify%20that%20the%20Fitbit%20app,or%20computer)%20AND%20your%20Fitbit.

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