Alienware X51 Nvidia Installer Cannot Continue

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• #1

Hi there. I have an Alienware X51 (i5-3450 CPU@3.10GHz, 8 GB ram) with Windows 8.1 64 bit and when I boot it up the screen is super zoomed in. Every time I try installing the card's drivers (from CD/internet) the geforce experience software comes up with 'Nvidia installer cannot continue' so it obviously doesn't believe the card is inside. The card doesn't show up in device manager either. I've also run their ePSA test with no errors and cleared the registry. Any ideas?

Feb 10, 2014

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• #2

you wanna uninstall all video drivers and hole geforce experience software reboot then check did they gone.Windows install oldest drivers,may help scan for virus.

Jul 25, 2013

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• #3

uninstall everything Nvidia & Geforce related (even go to drivers and uninstall Nvidia related drivers). search through your PC and try to delete most Nvidia files until you are confident that Nvidia is off your computer. reboot. Go to the Geforce website and download and install the latest drivers (NOT GEFORCE EXPERIENCE). It should work after this, i had this problem when i used to use nvidia.

• #4

Ok cool I'll give it a go and let you know

• #5

Hi there

I uninstalled everything, rebooted and downloaded the driver. However the Nvidia Graphics Driver v 344.11 software (not GeForce Exp) comes up and during the system check I get the message 'Nvidia Installer cannot continue. This graphics driver could not find compatible graphics hardware'.

Jul 25, 2013

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• #6

Hi there

I uninstalled everything, rebooted and downloaded the driver. However the Nvidia Graphics Driver v 344.11 software (not GeForce Exp) comes up and during the system check I get the message 'Nvidia Installer cannot continue. This graphics driver could not find compatible graphics hardware'.

ok, you can get CCleaner and clean your cache and temp files and broken regs. this has helped me in the past. Hope this helps!

• #7

Thanks. I did do this already but I'll give it another go.

Jul 25, 2013

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• #8

Thanks. I did do this already but I'll give it another go.

hmm try on another monitor? maybe its the res (probably not). You can re-install windows, or just refresh your pc with a windows 8.1 installation disk. (if you refresh you will not loose files)

also, i've bet you already tried this, have you tried running in administrator mode or compatibility mode?

• #9

Hi-I made sure I cleaned everything incl temp files/cache (before I had only done the registry) but I'm still having no luck. I've also updated the BIOS. I keep switching between IGFX in the bios and discrete as it's easier to test in IGFX since the screen is not super zoomed in. Do I need to keep switching or should it not make a difference to card detection (have tested both multiple times but will make testing quicker). Any other ideas however? Is it worth trying Geforce Exp again? I've also tried disabling most startup programs but still no go. Appreciate it thanks.

Feb 10, 2014

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• #10

can you make a picture of Device Manager,also zoomed screen.thanks.

Jul 25, 2013

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• #11

hmm try on another monitor? maybe its the res (probably not). You can re-install windows, or just refresh your pc with a windows 8.1 installation disk. (if you refresh you will not loose files)

also, i've bet you already tried this, have you tried running in administrator mode or compatibility mode?

^^^^as i said, try all of this

• #12

Hi there sorry for the delay. It's not the monitor I'm afraid-I'm running it in IGFX (non-descreet video card) and the res is fine. Other card is still not appearing in device manager.

I don't have the Windows disk anymore I'm afraid (didn't pirate it I just bought the PC from Dell in Hong Kong and when I moved it must got lost).

I've looked through the bios but I'm not clear which option boots it in basic mode. Will have a google also.

Was going to take a photo of the zoomed in desktop but I'm keeping the hdmi plugged into the IGFX so that I can try stuff (so it's not zoomed in although the card is still not being recognised).

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Source: https://forums.tomshardware.com/threads/gigabyte-geforce-gtx-660-not-recognised.1993101/

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